FAQ


Q:   How long does it take to receive my order?

A:    We do our best to get orders on their way within a couple days of the order.  However, from time to time, we may be waiting on the Printer for a new supply, or the Framer, etc.  So, we're committed to ensuring you receive your order within 4-6 weeks.  But under most circumstances, orders should be received within 2-3 weeks.

Q:    Where is this product manufactured?

A:     All designs were crafted in Santa Barbara, or on a boat in the regions we cover.  We are proud to have a quality Printer in Pasadena.  Lamination and Framing happens in the San Francisco Bay Area, and our company's home office is split between Palo Alto and Santa Barbara, California.

Q:    How accurate is the data?

A:     When originally produced, our charts were more accurate than anything else on the market.  Fred, the designer, was a little crazy when it came to detail and that lent itself to the beautiful detail our customers enjoy today.  However, the bathymetric data has not been updated in several years, so we do not recommend using our charts as a fundamental tool for navigation at this point.